Customer Support Representative (Chat Support)
Join Alorica as a Customer Support Representative (Chat Support) and become part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will engage with customers through various communication channels, including chat, email, and phone, ensuring their needs are met with professionalism and efficiency. Based in Bali, you'll be part of a vibrant team serving clients across the globe.
As a Customer Support Representative, you'll handle customer inquiries, resolve issues, and provide timely solutions. You'll use tools like Zendesk, LiveChat, and Salesforce to manage customer interactions effectively. This role offers a unique opportunity to grow your career in customer service while enjoying Bali's beautiful lifestyle.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service through chat, email, and phone interactions.
- Handle customer inquiries and resolve issues promptly and professionally.
- Use CRM tools like Zendesk and Salesforce to manage customer interactions efficiently.
- Monitor and maintain high service level agreements (SLAs) and quality standards.
- Collaborate with the team to improve customer service processes and procedures.
- Stay updated with industry trends and best practices in customer service.
- Participate in training and development programs to enhance your skills.
- Ensure all customer interactions are documented accurately and securely.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or related roles.
- Strong communication skills in English, both written and verbal.
- Familiarity with CRM tools like Zendesk, LiveChat, and Salesforce.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Excellent problem-solving and analytical skills.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Certification in customer service or related fields is a plus.
- Ability to work well in a team and adapt to changing priorities.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang