Customer Service Representative (Contract)

Join Intrias Mandiri Sejati as a Customer Service Representative in Batam, Kepulauan Riau and become the voice of our brand! In this contract role, you’ll play a pivotal part in delivering exceptional customer experiences while promoting our products and services. At Intrias Mandiri Sejati, we are committed to providing top-notch customer service and building long-lasting relationships with our clients. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

In this role, you will handle various customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and ensuring compliance with company policies. Our team in Batam is dynamic and collaborative, offering a supportive environment where your contributions will make a tangible difference.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, working to find effective solutions that meet customer expectations.
• Assist customers with product and service information, ensuring they have all the details they need.
• Maintain detailed records of all customer interactions and transactions.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with company policies and procedures to ensure compliance and adherence to standards.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with basic computer skills and office software (e.g., Microsoft Office).
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and commitment to delivering high-quality service.

🛠️ Keahlian

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