Customer Service Representative - Manado

Join Sinar Jernih Suksesindo as a Customer Service Representative in Manado, Sulawesi Utara and play a pivotal role in shaping exceptional customer experiences. In this dynamic position, you will serve as the bridge between our company and our valuable customers, ensuring their needs are met with professionalism and care. With a focus on delivering outstanding service, you will be part of a team dedicated to building strong relationships and driving customer satisfaction.

At Sinar Jernih Suksesindo, we are committed to fostering a supportive and collaborative work environment. Our company has a rich history in the retail industry, known for our dedication to quality and customer service. As a Customer Service Representative, you will have the opportunity to grow and develop your skills while contributing to our mission of excellence.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and resolve issues promptly and accurately.
• Process customer orders, returns, and exchanges, ensuring a smooth transaction experience.
• Provide product information and recommendations to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions using our in-house CRM system.
• Handle customer complaints professionally, working towards resolutions that meet customer expectations.
• Collaborate with the sales and marketing teams to promote our products and services.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new hires and providing ongoing support to the team.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with retail or e-commerce operations is a plus.
• Ability to work in a fast-paced environment and meet daily targets.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Fluency in Indonesian is required, with English proficiency a strong advantage.

🛠️ Keahlian

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